Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Business name
• Billing information
• Account information
• Information submitted through forms, chat widgets, surveys, or consultations

Client Data

As part of our services, we may process information stored within client systems, including:

• CRM records
• Contact information
• Lead data
• Marketing campaign data
• Email communications
• SMS communications
• Appointment information
• Workflow and automation data

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Operating system
• Website usage information
• Pages visited
• Referral sources
• Cookies and tracking information

We may use your information to:

• Provide and manage our services
• Create and maintain client accounts
• Configure CRM systems, automations, websites, funnels, and marketing campaigns
• Respond to inquiries and support requests
• Process transactions and payments
• Send service-related communications
• Improve our website and services
• Monitor performance and analytics
• Comply with legal obligations
• Protect our business and users

J-Bot Solutions maintains a GoHighLevel agency account and may create and manage sub-accounts on behalf of clients.

When managing client sub-accounts:

• Clients retain ownership of their data.
• J-Bot Solutions acts as a service provider or data processor.
• Data may be processed and stored through GoHighLevel and its affiliated service providers.
• We access client data only as necessary to provide contracted services.
• Clients are responsible for ensuring they have the appropriate legal basis and consent to collect and process their customers' information.

By providing your phone number through our website forms, scheduling tools, chat widgets, or direct communication, you expressly consent to receive SMS messages from J-Bot Solutions LLC related to your inquiry, account, services, appointments, and support.

These messages may include:

• Appointment reminders and confirmations
• Responses to inquiries and consultations
• Service updates and account notifications
• Customer support communications

We use automated technology to send SMS messages where applicable.

How Users Provide SMS Consent

Users may voluntarily provide SMS consent through:

• Website contact forms
• Booking or appointment forms
• Checkbox consent on lead capture forms
• Direct submission of their phone number requesting contact

Consent is voluntarily provided and is not required as a condition of purchase.

We use cookies and similar technologies to:

• Operate and secure our website
• Analyze website traffic
• Improve user experience
• Measure marketing effectiveness

You may control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Service Providers

We may share information with third-party vendors that help us operate our business, including:

• GoHighLevel
• Hosting providers
• Payment processors
• Analytics providers
• Email and SMS providers
• Automation platforms
• Customer support tools

Employees and Contractors

We may provide access to authorized personnel who require information to perform services and who are subject to appropriate confidentiality obligations.

Legal Compliance

We may disclose information when required by law, legal process, court order, or governmental request.

Business Transfers

Information may be transferred in connection with a merger, acquisition, sale of assets, or business reorganization.

We retain personal information only for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

Depending on your state of residence, you may have certain rights regarding your personal information, including:

• Access to personal information
• Correction of inaccurate information
• Deletion of personal information
• Data portability
• Limitation of certain processing activities

To exercise these rights, contact us using the information provided below. We may verify your identity before responding to a request.

If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to:

• Know what personal information is collected
• Request deletion of personal information
• Request correction of inaccurate information
• Access information regarding data disclosures

Our website and services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children under 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Information may be processed, stored, or transferred in the United States or other countries where our service providers operate.

By using our services, you acknowledge and consent to such transfers where permitted by applicable law.

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.